Director, Distribution Compensation Services

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Director, Distribution Compensation Services, provides strategic and operational leadership to deliver industry leading compensation services to multiple Business Units. This role leads several teams that are responsible for the administration of the compensation program as well as the contracting and licensing process.  The Director will provide leadership and guidance for these areas to deliver exceptional service in a timely and professional manner.

The Director is also responsible for creating and maintaining relationships with many key business partners and stakeholders, which includes other teams within Sun Life, MGAs and Advisors. The Director will also get involved in initiatives that impact Distribution Compensation Services and support the development and execution of a digital transformation.

This position will have 3-5 direct reports, about 40 in-direct reports, and will report to the AVP, Distribution Compensation Services.

What will you do?

• Overall administration of the compensation programs, ensuring timely and accurate calculations and payment of commissions
• Overall administration of the contracting, life licensing and mutual fund registration of advisors and management teams
• Works on complex situations and escalations with members of the team and various business partners to provide exceptional service
• Supports the evolution of our management operating system, creating the framework and tools required for the team to exceed client expectations
• Ensuring the team is engaged and skilled to meet the operational targets that have been established
• Working with the team to identify, develop and implement continuous improvements
• Provide leadership and support execution of a digital transformation
• Ensure all teams and processes are followed and adhering to all compliance, regulatory and audit requirements
• Accountable for results as measured by client and employee satisfaction, service metrics and expenses relative to budget

What do you need to succeed?

• Exceptional people and talent development skills
• Excellent written and oral communications skills with the ability to effectively communicate both internally and externally
• Proven experience leading in an operational service with a track record of managing partner satisfaction
• Demonstrated ability to anticipate client and business requests or potential issues and proactively addressing them
• Extensive operations expertise coupled with experience leading operational technology and process transformation
• Bilingualism (French, English) required- interactions with English-speaking customers or partners
• Strong partnership and relationship building skills with ability to work effectively with leaders across the organization, as well as external partners, vendors, advisors, and firms
• Knowledge of Continuous Process Improvement methodology, in particular Lean management techniques and Six Sigma tools
• A strong track record in delivering data, analytics, and automation solutions driving operational outcomes
• Demonstrated ability to thrive in a fast-paced and continuously changing environment

Assets

• Knowledge of individual insurance and wealth products
• Knowledge of distribution compensation programs

Some travel may be required for this role.

What's in it for you?

• We’re honoured to be recognized as a 2022 Best Workplaces in Canada by Great Place to Work® Canada
• Pension, stock and savings programs to help build and enhance your future financial security
• Wellness programs that support the three pillars of your health – mental, physical and financial
• An environment of continuous learning and improvement with a friendly, collaborative and inclusive culture
• The opportunity to move along a variety of career paths with amazing networking potential

The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

105,000/105 000 – 165,900/165 900

Job Category:

Sales – Distribution Support

Posting End Date:

28/01/2023